Frailty Service highlights, three months in

"After 13 years on A&E I was rather thick-skinned, but I'm a nurse at heart and I want to help people - and that is happening! My job is first about identifying people who have come into hospital and then talking to them, explaining how we can help at the Hospice. I find that they are all so grateful to have someone relate to them, many are left bewildered and overwhelmed having called 111 and not expecting to end up in A&E, and their lives are spent bouncing around from GP, to A&E and 111 - it's frustrating. Being able to redirect them to services where people will talk to them in a way they understand is really positive.

"I've had some of my nicest moments of nursing talking to these patients, one highlight was visiting a patient in the Hospice and he took my hands and said 'thank you so much for sending me here'. Most days I can think to myself 'I've done a good thing'."

- Jenny, Frailty Nurse

"The launch of our Frailty Service has revolutionised our approach, making us more adaptable across the Hospice Inpatient Unit, Community Frailty Service, and Day Services. This shift means we're not just focused on one area at one time, but are spreading our expertise where it's needed most, across our working week.

"The focus of the Occupational Therapists and Physiotherapists in the Rehab and Wellbeing team is on empowering the individual to actively participate in their day to day lives.

"We work closely with patients to understand their needs and goals, we tailor our support to help them regain or maintain their strength and confidence, we support them to remain connected to their local community. It's incredibly rewarding to guide someone from a place of isolation to a position where they're fully supported."

- Lucy, Rehabilitation and Wellbeing Manager