Visiting

Do visits need to be pre-booked?

No, but you will be asked to sign in on arrival.

What time can I visit people on the Inpatient Unit?

Visitors are welcome to a visit our Inpatient Unit any time of day or night. The reception desk is manned Monday-Friday, 9am-4.30pm; you will need to use the buzzer for entry at other times.

Do I need to wear a face mask?

Face masks are not routinely required, however there may be times when you will be requested to wear one - staff will discuss this with you if required. If worn, please remove and dispose of your mask in the clinical waste bin provided at the exit.

What facilities are there on site?

• A lounge where people can relax, watch TV or read a book, and there are also toys available for children
• Tea and coffee making facilities for you to use and we are visited every week day by a coffee van. We also have a vending machine which offers a range of snacks, or if you arrive before lunch you can order a hot meal from reception.
• Beds for people wishing to stay overnight, and a private shower room
• Disabled toilets and baby changing facilities
• Beautiful gardens open for all visitors and plenty of access to the outside.

Can we bring pets?

Yes, you may bring pets to the Inpatient Unit, by prior arrangement with the senior nurse on duty. 

Is there somewhere I can do work at the Hospice?

Yes, there is free wifi throughout the building and we can either find you some quiet working space, or you can hot desk in one of our offices. You will be well looked after! 

By car

Please use the postcode SG6 1QU and follow signs as you enter Gillison Close. There is limited free parking (including disabled parking) on site and plenty of free parking on roads surrounding the Hospice.

By train

Our nearest train station is Letchworth Garden City, and there are regular trains from London and Cambridge. The station is approximately one mile (a 20 minute walk) from the Hospice.

COVID-19

At Garden House Hospice Care, we continue to regularly review our visiting guidelines to support the needs and safety of patients, visitors, and staff in line with Government and Hospice UK guidance. Please note this guidance may be subject to change at short notice in accordance with updated Government guidelines and the needs of Garden House Hospice Care.

We request you do not visit or attend the Hospice for an appointment or group if you have any symptoms of Covid-19, or if you are feeling unwell. Some symptoms may be very similar to the common cold such as a sore throat, raised temperature and headache.

General guidance

For all visitors, including those attending outpatient appointments and clinics, please continue to:

• Wash your hands and use hand sanitisers provided
• Read and follow the notices around the Hospice