Open House - Spring 2024

So much has changed since our last edition of Open House. In November, we wrote to you with the news of our exciting New Chapter, the Frailty Service. On the 2nd January, after months of detailed research and planning, the service went live.

In this special edition of Open House, you will read about the monumental impact the first three months of the Frailty Service have had on the lives of almost 100 patients who were previously unable to access our services.

We said we would avoid emergency admissions to the local hospital. We said we would prioritise long-term health conditions and bring them into our palliative care services. And that is what we have done, with some outstanding results. We have exceeded our own expectations and are incredibly proud to be leading the way for Hospices. This November, we will be presenting our model of care at the Hospice UK National Conference for other Hospices to follow in the future.

We are overwhelmed by the positive response from patients, their families and fellow healthcare professionals from across the system. This only confirms the need for the Frailty Service and tells me that we have a lot more to do in the future.

Our ambition was always to support people earlier on in their journey. We are already planning our next steps to strengthen links in the community, through extended Community Hubs, Wellbeing Cafés and continuing to work with GPs and local healthcare providers to enable us to support patients to live well in our community and avoid potential crisis.

We can’t and won’t stop now. This year we expect to treat an additional 515 frailty patients whilst running our already established services.

We will continue to grow and innovate in response to the need of our community and we hope you continue to support us as we venture on the next stage of what is an exciting and life-changing journey.