We have an exciting opportunity for an experienced retail manager with natural confidence, leadership skills, and a passion for building something special.

About the role:

As the Shop Support Manager, you will play a vital role in supporting our retail teams and ensuring that our shops remain open to generate essential income for Garden House Hospice Care. We take pride in being at the heart of the communities we serve, including Letchworth, Hitchin, Baldock, Stevenage, Royston, and Fairfield.

In addition to supporting our existing shops, you will also manage our unique Depot Shop, home to the innovative Upcycling House.

This role requires travel across our 11 shops, so a full driving license and access to your own vehicle with Class 1 business insurance are essential. Travel expenses will be reimbursed.

What will I be doing?

• Day-to-day running of any one of our shops and managing and developing the team of staff and volunteers
• Driving sales and promoting Gift Aid to reach maximum revenue potential, effectively driving a full range of retail KPIs in the shop that you are covering
• Maintaining a high standard of display, presentation and cleanliness throughout the shop, you will need to be able lift and move furniture around the shop and ensure that health and safety standards are maintained at all times
• Working collaboratively to build and develop a motivated team of staff and volunteers.

Ideally, you will:

• Have experience in retail preferably across multiple sites with a keen enthusiasm for all things fashion
• Have experience in people management
• Have a creative flair and passion for customer service
• Be confident working in a fast-paced environment
• Be proactive, driven and commercially aware
• Have strong IT skills with a good knowledge of Excel/Word/Outlook packages
• Aspire to the Hospice's ethos and values.

This role is a full-time position covering 37.5 hours per week including Saturdays and Sundays on a rota basis, candidates should be flexible with access to a vehicle and be willing to travel across our patch to all of our shops. 

For an informal conversation please contact Kelly Jode on 07494 894418.

Closing date for applications: 20th September 2024. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Garden House Hospice Care are proud to be disability confident and reasonable adjustments will be made for applicants with disabilities. We can only accept applications from candidates with the Right to Work in the UK. Safeguarding is of paramount importance to us; all successful candidates are required to undergo a DBS check, regardless of role.